FREQUENTLY ASKED QUESTIONS

Answers to Common Questions

FREE SHIPPING ON WATCHES
EASY RETURNS
12 MONTH WARRANTY

DOES DUSA SHIP INTERNATIONALLY?

YES. CHOOSE YOUR COUNTRY FROM THE DROPDOWN LIST IN CHECKOUT FOR PRICING OPTIONS AND ESTIMATED DELIVERY TIMES. IF YOUR COUNTRY IS NOT ON THE LIST, WE UNFORTUNATELY DO NOT OFFER SHIPPING TO YOUR DESTINATION AT THIS POINT IN TIME.

WHAT FORMS OF PAYMENT DO AOI ACCEPT?

AOI ACCEPTS PAYMENTS FROM VISA, MASTERCARD AND PAYPAL.

HOW MUCH IS SHIPPING TO MY COUNTRY? WHAT ARE YOUR DELIVERY CHARGES?

  

AT DUSA WE OFFER FREE ECONOMY SHIPPING WORLDWIDE ON WATCHES. THE SHIPPING METHOD CAN BE UPGRADED TO EXPRESS AT CHECKOUT FOR A SMALL CHARGE.

  

WHEN WILL MY ORDER BE DISPATCHED?

  

WE AIM TO DISPATCH ALL ORDERS WITHIN 1-3 BUSINESS DAYS FROM WHEN THE ORDER WAS PLACED, AFTER WHICH YOU WILL RECEIVE YOUR SHIPPING CONFIRMATION AND TRACKING INFORMATION.

WHEN CAN I EXPECT MY ORDER TO ARRIVE? HOW CAN I TRACK MY ORDER?

  

ALL ORDERS ARE PROCESSED AND FULFILLED AT OUR NEAREST WAREHOUSE. PLEASE ALLOW 5 TO 20 WORKING DAYS FOR YOUR ORDER TO BE DELIVERED. THE TIME TAKEN FOR YOUR ORDER TO ARRIVE IS DEPENDENT ON YOUR LOCATION AND LOCAL POSTAL SERVICE. THESE TIMEFRAMES ARE PROVIDED AS A GUIDE AND CAN DIFFER DUE TO CUSTOMS ISSUES, SPECIAL EVENTS AND UNFORESEEN CIRCUMSTANCES. WE RECOMMEND USING THE TRACKING INFORMATION WHEN AVAILABLE TO ENSURE YOUR ORDER IS DELIVERED SUCCESSFULLY.

HOW DO I CHANGE MY ORDER DETAILS?

IF YOU NEED TO CHANGE DETAILS FOR YOUR ORDER, CONTACT OUR SUPPORT TEAM AS SOON AS POSSIBLE.

CUSTOMS, TAXES, DUTIES AND FEES

DUSA IS NOT RESPONSIBLE FOR ANY IMPORT DUTIES, TAXES, CUSTOMS FEES, BROKERAGE FEES OR ANY OTHER CHARGES ISSUED BY YOUR LOCAL GOVERNMENT. THESE CHARGES ARE THE RESPONSIBILITY OF THE RECIPIENT AND THE FUNDS ARE RECEIVED EXCLUSIVELY BY YOUR LOCAL GOVERNMENT. SINCE THESE DUTIES AND TAXES DIFFER BETWEEN DIFFERENT COUNTRIES AND STATES WE ARE UNABLE TO PROVIDE AN ESTIMATED COST. FOR FURTHER INFORMATION YOU WILL HAVE TO CONTACT YOUR LOCAL CUSTOMS OFFICE. SHIPPING FEES AND TAXES WILL NOT BE REFUNDED FOR PACKAGES THAT ARE REFUSED DUE TO VAT/DUTIES.

  

CARE AND SPECIFICATIONS?

  

ALL CARE AND SPECIFICATIONS ARE PROVIDED FOR EACH WATCH ON OUR INDIVIDUAL PRODUCT PAGES.

 
Woman with Watch

POLICY

TERMS

 

WHAT KIND OF PERSONAL INFORMATION DOES AOI COLLECT AND HOW DOES DUSA COLLECT IT?

THE TYPE OF INFORMATION DUSA COLLECTS AND HOLDS INCLUDES (BUT IS NOT LIMITED TO) THE FOLLOWING:

  • NAME, ADDRESS, EMAIL AND PHONE NUMBERS OF PEOPLE ORDERING OUR PRODUCT, AND IF YOU HAVE CONTACTED US VIA INSTAGRAM THEN WE ASK FOR YOUR INSTAGRAM NAME IN RELATION TO YOUR FEEDBACK. WE WILL ASK YOU AT THE TIME FOR SOME WRITTEN INFORMATION ABOUT YOUR EXPERIENCE WITH THE PRODUCTS.

  • WE WILL PLACE YOU ON A MAILING LIST AND COLLECT YOUR PERSONAL INFORMATION WHEN YOU RESPOND TO ANY POP UPS ON OUR WEBSITE WHICH INVITE YOU TO JOIN MAILING LIST.

YOUR PRIVACY IS IMPORTANT

THIS STATEMENT OUTLINES THE DUSA WATCH CO TRADING AS DUSA  POLICY ON HOW DUSA USES AND MANAGES PERSONAL INFORMATION PROVIDED TO OR COLLECTED BY IT.
AOI MAY, FROM TIME TO TIME, REVIEW AND UPDATE THIS PRIVACY POLICY TO TAKE ACCOUNT OF NEW LAWS AND TECHNOLOGY, CHANGES TO AOI’S OPERATIONS AND PRACTICES ENSURE IT REMAINS APPROPRIATE TO A CHANGING BUSINESS ENVIRONMENT.

PERSONAL INFORMATION YOU PROVIDE:

DUSA WILL GENERALLY COLLECT PERSONAL INFORMATION FROM THE WEBSITE ORDERING OR FROM ANY FEEDBACK YOU GIVE VIA INSTAGRAM. ALL INFORMATION IS COLLECTED ELECTRONICALLY THROUGH OUR WEBSITE HOSTED BY SQUARESPACE. IF YOU TAG US ON SOCIAL MEDIA OR LIKE US ON FACEBOOK THEN YOU ARE DEEMED TO HAVE PROVIDED THAT CONTENT, INCLUDING ANY PHOTOGRAPHS TO US.

  

HOW WILL AOI USE THE PERSONAL INFORMATION YOU PROVIDE?

DUSA WILL USE PERSONAL INFORMATION IT COLLECTS FROM YOU FOR THE PRIMARY PURPOSE OF COLLECTION, AND FOR SUCH OTHER SECONDARY PURPOSE THAT ARE RELATED TO THE PRIMARY PURPOSE OF COLLECTION AND REASONABLY EXPECTED OR TO WHICH YOU HAVE CONSENTED.

PURPOSES OF COLLECTION:

DUSA’S PRIMARY PURPOSE OF COLLECTION IS TO FACILITATE AND COMPLETE ANY ORDER THAT YOU HAVE FOR OUR PRODUCTS, PROGRAMS AND TO BE ABLE TO DELIVER THIS TO YOU AND IN RELATION TO ANY FEEDBACK ON SOCIAL MEDIA. WE WILL USE YOUR PERSONAL INFORMATION FOR MARKETING PURPOSE ONLY WHERE YOU HAVE CONSENTED.

MARKETING

AS WE USE MAILCHIMP FOR EMAIL MARKETING, YOU CAN DELETE YOURSELF FROM ANY MAILING LIST IF YOU NO LONGER WISH TO RECEIVE INFORMATION FROM US.

WHO MIGHT DUSA DISCLOSE PERSONAL INFORMATION TO?

DUSA MAY DISCLOSE PERSONAL INFORMATION, INCLUDING SENSITIVE INFORMATION, HELD ABOUT AN INDIVIDUAL TO:

  • OTHER USERS OF OUR WEBSITE AND USER OF INSTAGRAM ONLY WHERE YOU HAVE CONSENTED TO THIS.

  • SQUARESPACE, PAYPAL AND STRIPE IN ORDER TO PROCESS YOUR PAYMENTS AND THEY HAVE THEIR OWN PRIVACY POLICIES WHICH YOU WILL BE SUBJECT TO BY USING THOSE SERVICES.

SENDING INFORMATION OVERSEAS:

DUSA WILL, SUBJECT TO THE REMINDER OF THIS PARAGRAPH, NOT SEND PERSONAL INFORMATION ABOUT AN INDIVIDUAL OUTSIDE HONG KONG WITHOUT:

  • OBTAINING THE CONSENT OF THE INDIVIDUAL (IN SOME CASES THIS CONSENT WILL BE IMPLIED).

  • WE DO USE OVERSEAS PROVIDERS OF IT SERVICES INCLUDING SERVERS AND CLOUD SERVICES.

MANAGEMENT AND SECURITY OF PERSONAL INFORMATION

DUSA HAS IN PLACE STEPS TO PROTECT THE PERSONAL INFORMATION AOI HOLDS FROM MISUSE, LOSS UNAUTHORISED ACCESS, MODIFICATION, INTERFERENCE OR DISCLOSURE BY USE OF VARIOUS METHODS INCLUDING LOCKED STORAGE OF PAPER RECORD AND PASSWORDED ACCESS RIGHTS TO COMPUTERISED RECORDS.
WHEN YOU USE OUR WEBSITE, HAVING YOUR COOKIES ENABLE WILL ALLOWS US TO MAINTAIN THE CONTINUITY OF YOUR BROWSING SESSION AND REMEMBER YOUR DETAILS WHEN YOU RETURN. WE MAY ALSO USE WEB BEACONS, FLASH LOCAL STORED OBJECTS AND JAVASCRIPT. IF YOU ADJUST YOUR BROWSER SETTINGS TO BLOCK, REJECT OR DELETE THESE FUNCTIONS, THE WEB PAGE MAY NOT FUNCTION IN AN OPTIMAL MANNER. WE MAY ALSO COLLECT INFORMATION ABOUT YOUR IP ADDRESS, ALTHOUGH THIS MAY NOT IDENTIFY YOU.

HOW LONG WILL DUSA KEEP MY INFORMATION?

UNDER OUR DESTRUCTION AND DE-IDENTIFICATION POLICIES, YOUR PERSONAL INFORMATION THAT IS NO LONGER REQUIRED WILL BE DE-IDENTIFIED OR DESTROYED. IN MANY CIRCUMSTANCES, HOWEVER, IT WILL BE KEPT FOR MARKETING PURPOSES.

ENQUIRIES AND PRIVACY COMPLAINTS

IF YOU WOULD LIKE FURTHER INFORMATION ABOUT THE WAY DUSA MANAGES THE PERSONAL INFORMATION IT HOLDS, PLEASE CONTACT THE DIRECTOR. IF YOU HAVE ANY CONCERNS, COMPLAINTS OR YOU THINK THERE HAS BEEN A BREACH OF PRIVACY, THEN ALSO PLEASE CONTACT THE DIRECTOR WHO WILL FIRST DEAL WITH YOUR PROBLEM, USUALLY OVER THE PHONE. IF WE THEN HAVE NOT DEALT WITH YOUR CONCERNS IN A SATISFACTORY MANNER, WE WILL MEET WITH YOU, INCLUDING OVER SKYPE WHERE GEOGRAPHY DOES NOT ALLOW A FACE TO FACE MEETING, TO DISCUSS FURTHER.

RETURNS & WARRANTY

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

IF FOR ANY REASON, YOU WISH TO RETURN YOUR PURCHASE, WE WILL HAPPILY ACCEPT RETURNS FOR FULL PRICED ITEMS WITHIN 20 DAYS OF RECEIVING THE ORDER FOR EITHER EXCHANGE OR STORE CREDIT TO THE VALUE OF THE ITEM PURCHASED, PROVIDING THAT THE PRODUCT IS:

-UNWORN AND RETURNED IN THE ORIGINAL CONDITION.

-HAS ALL TAGS AND PLASTIC STICKERS ATTACHED.

-INCLUDES THE ORIGINAL PACKAGING, WITHOUT POSTAL LABELS.

PLEASE NOTE THAT IT IS THE CUSTOMER’S RESPONSIBILITY TO PAY ALL FREIGHT CHARGES TO RETURN THE ITEM/S AND RETURNS MAY ONLY BE MADE ON FULL PRICE PRODUCTS. PLEASE EMAIL US AT SUPPORT@AOIWATCHCO.COM TO DISCUSS THE DETAILS OF ANY RETURNS.